Shipping policy

When will my order ship?
Here’s how it works: you order, we process, then we ship.
Ordering takes a few seconds. Processing takes 1 to 2 business days (and orders placed after 1pm ET are processed the next business day). Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships. It’s on the way!


I'm having problems with the tracking.
Sorry about that! In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via woof@hackthedog.com. We can give you the inside info.


How can I edit my shipping address?
If your order is shipping to an incorrect address, please email woof@hackthedog.com.

How can I change the country I am shopping in?
Please reach out to us as soon as you can via woof@hackthedog.com. We can give you the inside info.